Company policies

Effective date: 2025-02

Svep Design Center AB (“we,” “us,” or “our”) is committed to protecting your personal data. This Integrity policy describes what information we collect when you interact with us – including when you visit our website (www.svep.se), communicate via email, or engage with us through other platforms or mediums – why we collect it, and how we use it. It also explains your rights concerning your personal data.

1. Who we are

Svep Design Center AB is a Swedish software and electronics consultancy company headquartered at Sankt Lars Väg 42A, Lund, Sweden. We act as the “data controller” for any personal data collected via our website, communication channels, and business systems.

• Email: info@svep.se
• Phone: +46 46 19 27 00

2. Types of personal data we collect

We collect personal data that you voluntarily provide when:

• Filling out contact forms or submission forms on our website.
• Sending us email inquiries or otherwise communicating with us.
• Engaging with our sales, marketing, and customer relationship management activities.

This may include:

• Name
• Email address
• Phone number
• Company name
• Job title
• Communication history (emails, notes in CRM)
• Project-related information
• Any other information you choose to provide in messages or attachments

3. How we use your personal data

We use the information we collect for the following purposes:

1. Responding to inquiries: To answer your questions and provide you with the information or services you request.
2. Business communication: To initiate or maintain a business relationship, including project discussions, partnership dialogue, and customer support.
3. Marketing (where applicable): If you have given your consent, we may send you newsletters, event invitations, or updates about our services.
4. Customer relationship management: To administer and manage customer relationships using internal systems like our CRM platform.

4. Legal bases for processing

Under the GDPR, we rely on one or more of the following legal bases to process your personal data:

• Consent (Article 6(1)(a)): When you explicitly agree to receive marketing communications or other optional services.
• Contract (Article 6(1)(b)): When processing is necessary to perform a contract or to take steps at your request before entering into a contract.
• Legitimate interests (Article 6(1)(f)): When processing is necessary for our legitimate business interests, provided this does not override your fundamental rights and freedoms.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described in this policy or to comply with legal requirements. When your data is no longer needed, it will be securely deleted or anonymized.

6. Cookies and tracking technologies

We may use cookies and similar technologies to enhance your user experience on our website and collect usage data for internal analysis.

7. Sharing and transfers of personal data

We do not sell or rent personal data to third parties. However, we may share data with:

• Service providers: Vendors who support our operations (e.g., hosting, CRM system providers, IT support).
• Legal or regulatory authorities: When necessary to comply with legal obligations or defend legal claims.

All third parties processing data on our behalf are bound by strict confidentiality obligations.

8. Your rights

Under GDPR, you have the right to:

1. Access: Request information about the personal data we hold about you.
2. Rectification: Request correction of inaccurate or incomplete data.
3. Erasure (“Right to be forgotten”): Request deletion of your personal data, under certain conditions.
4. Restriction: Request restriction of processing under certain circumstances.
5. Data portability: Receive a copy of the personal data in a structured format and transfer it to another controller where technically feasible.
6. Object: Object to the processing of your personal data, especially regarding marketing or our legitimate interests.

To exercise your rights, please contact us at info@svep.se or call us at +46 46 19 27 00.

9. Data security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

10. Third-party links

Our website may contain links to external websites not operated by us. We are not responsible for their privacy practices and recommend reviewing their respective policies.

11. Changes to this policy

We may update this Integrity Policy periodically. Changes will be published on this page along with the new “Effective date.” We encourage you to check back regularly to stay informed.

12. Contact information and complaints

If you have any questions about this Integrity policy or wish to exercise your rights, please contact:

• Email: info@svep.se
• Phone: +46 46 19 27 00

You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY) or another relevant supervisory authority within the EU.

By interacting with us, you acknowledge that you have read and understood this Integrity policy. If you do not agree with its terms, we advise you not to provide personal data or use our services.

Last updated: 2025-02